Gary Yeomans Ford Reviews and Complaints | garyyeomansford.com @ Pissed Consumer

Most helpful review

New Reviewer

Jul 06, 2021 Brenda S Ksf

Price and condition

1.1

Original review updated by user Jul 06, 2021

I added pictures. I paid $8966. For this. And issues with front end . Which I had to take to Chevy to get fixed. They did pay for some repairs. But you pay for fair value that should include that it runs the way its suppose to. You sell used vehicles they need to be in good condition Also, service dept guy was a jerk. Cant fix what I cant see. Because its a Chevy traded in at a Ford dealership.

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#2660831

Location

Sawyerville, Alabama

Loss

$8966

Preferred solution

Give car back and go somewhere else

New Reviewer

Nov 04, 2021 Andy F Rjc

Had an issue with my registration

4.7

Apparently an error was made with my registration when I initially purchased my truck. All I did was to call my salesman Adrian C. and a few hours later everything was taken care of. He is well deserving individual.

User's recommendation: Absolutely.

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#3037956

Location

Auburn, New York

New Reviewer

Oct 12, 2021 Gordon M Fgu

Interested in pricing on a used vehicle

2.8

Inquired to any additional fees on a used vehicle. Not only was the dealer well above the national average for the make and model of the vehicle, added to the price they are also adding dealers fee and re-conditioning fees. All this equates to is additional profit on the part of the dealer...

User's recommendation: Pror to purchasing of vehicle from this dealer, inquire as to the additional fees they attempt to collect.

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#2963225

Cons

Additional fees

Preferred solution

An admission on the part of the dealer that there add on fees are not justified

New Reviewer

Sep 09, 2021 Tracey H Bqk

Disappointment

I recently purchased a Ford Escape, 2019 in April this year. I was/am surprised that there is a noise coming from the car when I back up. I called to make an appointment. There are too many challenges. First, I am a teacher, I do not have. up coming days off. I can...

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#2854703

Preferred solution

Let the company propose a solution

Junior Reviewer

Jun 30, 2021 tony c Vms

They tried to rip me off

1.0

Update by user Jul 30, 2021

The sales manager called me to apologize, and offered to " take care of me " if i ever brought the car to their service dept. So they would not loose my business as well.

I thought about it and agreed. Then some idiot decided to start an argument with me on my B.B.B...

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1 comment

Jul 12, 2021 PissedConsumer2034163 #2034163

DOUBLE STANDARDS VERBAL HARRASSMENT IN BLACK AN WHITE PRINT BE WARE IN HOUSE WARRANTY,,, , SERVICE DIRECTOR, WITH ATTITUDE,,,,,,

3 0

#2647264

Pros

People seem nice but are fake in the end

Cons

Non disclosure of lemon law
Poor service
Pricing not as advertised

Preferred solution

Let the company propose a solution

Apr 30, 2021 PissedConsumer2528258 of Daytona Beach, FL

Double standards

1.4

swearing double stands be warned finger pointing didnt follow employee handbook,, service director,, ccw on property,,be warned,,

User's recommendation: watch out,,

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1 comment

Jun 17, 2021 PissedConsumer2024468 #2024468

DOUBLE STANDARDS,,,,,,,,,,,,,,,,,,,,,,,,,, HOW CAN DEALERSHIP WIN PRESIDENT AWARD, SWEARING FINGER POINTING,, SERVICE DIRECTOR,,,ALL IN EMPLOYEE HANDBOOK, BE WARNED,,

2 0

#2528258

Location

Daytona Beach, Florida

New Reviewer

Dec 11, 2020 James I Wxo

Fees UCI

1.8

Horrible experience as I tried to buy a GT Mustang , was promised certain discounts and didnt get them and not only that they added a$ 4000 plus UCI. Anyone know what UCI is ? Guess what I didnt as they added on this to the car and its called a used car inspection ,...

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5 comments

Jun 30, 2021 tony c Vms #2029157

Yeah they tried to charge me that fee on a used 2019 mustang gt with 3k miles. What's funny is they added that UCi.

But failed to disclose to me that the car was a lemnon buyback which i found out on Carfax. Top that with them lying to me about the MSRP on the car ( they claimed 49999 and gave me 4K off because the car was lightly used so they were selling it to me for 45999.) Came to find out today when seeing the window sticker that the MSRP was actually 43735.

So they tried to sell me a used lemon, over msrp, and with all their added charges it came to over 54k. INSANE

0 0

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#2332545

Location

New Smyrna Beach, Florida

New Reviewer

Nov 01, 2019 Gino P Hyo

Review of Mike Long

4.9

My salesman, Mike Long, provided excellent service for me in my purchase of a new Mustang convertible. He was able to locate the exact car I was looking with all the features I wanted. He also went out of his way to find the maximum amount of discount benefits for me, which lowered my cost significantly. Additionally, he spent a good deal of his time explaining many of the various features of the car, spending several hours of his time to make sure I was totally satisfied. I am happy to give him an "excellent" rating for his outstanding service.

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1 comment

Nov 04, 2019 GaryYeomansFordCares #1772258

Congratulations on your new Mustang! We appreciate your support and five star rating.

I am glad Mike was able to provide an excellent car-buying experience. He is a superb salesmen. At Gary Yeoman Ford Lincoln, we understand the pressures of buying a car which is why our staff is not only knowledgable but dedicated to match each customer with a vehicle that fits their needs, lifestyle, and budget. I am extremely proud of our staff, facilities, and the services we provide.

Our goal for each customer is to feel valued and satisfied.

Thank you for choosing Gary Yeomans Ford Lincoln and please come visit us again, for all of your car needs. Best, Jeromie Allan, GM

0 1

#1696837

Service

Gary Yeomans Ford Sales Representative

Reason of review

Good customer service

Sep 25, 2019 PissedConsumer1663534 of Orlando, FL

Purchase a new explorer

5.0

Just wanted to say thank to Congo and Pat for always being there for me. My family only does business with Congo he is the main reason that we purchase and do service at Gary Yeomans Ford

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1 comment

Sep 26, 2019 GaryYeomansFordCares #1753698

Thank you so much for the positive review and five-star rating. We treat all our customers like family and Congo is the BEST!

Thank you for choosing Gary Yeomans Ford Lincoln. Best, Jeromie Allan GM

0 0

#1663534

Reason of review

Congo is the greatest

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Sep 05, 2019 PissedConsumer1645781 of Yulee, FL

Pricing not as listed, "lost" key to my trade-in

1.0

I've shortened this a bit, for the sake of relative brevity... the pricing on the cars.com ad for the vehicle was listed as $22,497. There was no stipulation in the ad that this included a discount for financing, and/or trading in a vehicle with them, though some dealerships operate that way. (I have screenshots of the entire listing.) When I went in to look at the vehicle, I also had a trade-in with me. After they looked over the trade-in, the salesperson said they needed my keys, to take it around back, to have someone else inspect it too. I told them that was fine, but I would need to be there for the inspection. He agreed to that. I gave him the keys and he took it around back, while I went inside. My wife went around back to get something out of the vehicle (we still had the keyfab, but not the key), and came back to tell me that someone was already inspecting it... even though I told them I needed to be there for the inspection. (We had to evacuate do to a hurricane, and had a number of valuable items in the vehicle.) I was a bit miffed, but this wasn't a deal breaker just yet. Then I couldn't get them to be straight on the pricing. They tried to get me to sign a bunch of paperwork before even revealing the actual price. Then they started off with pricing that was $2000 - $2500 (i.e., like $25,000... not including fees, taxes, title/tag transfer, etc... this was the base price we're talking about) more than the price listed on the cars.com website. They said that it had something to do with the down payment, lack of financing with them, and/or the trade-in... again, none of these stipulations were on the cars.com website. Then I told them that I wanted my keys back, because I would be leaving now. (This was a deal breaker.) Then they reported that they had "lost" my key. After "looking" for it for some time, they still reported they couldn't find it. I told the salesperson he had another five minutes to find it (it had already been 10 - 15 minutes of them "looking" for it), or I was calling the local police. After another five minutes, they still reported they couldn't find it, so I called the local police. They showed up a short time later, but reported they really couldn't do anything. After a couple of hours there, a locksmith finally showed up and gave us a new key to our vehicle. Do not do business here unless you want to be treated the way we were!

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1 comment

Sep 26, 2019 GaryYeomansFordCares #1753710

Thank you for taking the time to leave us a comment regarding your visit to our dealership. I am sorry to hear you were not satisfied with your experience but we appreciate your feedback.

Customer service is extremely important to us, and we always do our best to meet our customers’ needs and reviews like this helps us better ourselves for the future. Sincerely, Jeromie Allan GM

0 1

#1645781

Service

Cars Com Auto Advertisement

Cons

Lost keys to my trade-in
Pricing not as advertised

Reason of review

Not as described/ advertised

New Reviewer

May 29, 2019 Rebecca D Noe

Fabulous

5.0

5-29-19 I want to say Thank you again to Mike Holland for the super customer service I received today. Mike went up and beyond to get me the vehicle and payment I wanted. And he did!!!!! I am the proud owner of a new vehicle!! Thanks again Mike!!! And Jason too!

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1 comment

Sep 27, 2019 GaryYeomansFordCares #1754051

We appreciate your feedback, praise, and five star rating. Thank you for choosing Gary Yeomans Ford. Sincerely, Jeromie Allan GM

0 0

#1545722

Location

Boca Raton, Florida

New Reviewer

Jan 09, 2019 Dennis I Ray

Dissapointed Repeat Customer

3.0

Disappointed - 3rd car in less that 1 year - spent almost 8 hours there on a Saturday, with the exception of picking my spouse up at the ER - Then proceeded to wait while the finance person was on his cell phone - Came back the next day to finance with the person that I had the highest respect and regard for and misunderstood the payment date - Was advised no right of resicion and could not get out of my deal - Now I am stuck financially - Then to so called - customer service manager calls me and pretty much says the same thing Just bothers me that after 3 cars that there would be no regard or help for a repeat customer

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1 comment

Feb 01, 2019 PissedConsumer1639476 #1639476

ME TO, THEY HAVE POOR SERVICE. I HAVE BOUGHT 4 LINCOLNS FROM THEM, NO LOGER.

THE LAST LINCOLN HAD A RATTLE IN IT AND THEY COULD NOT FIX IT 2016 MKC Lincoln on Jan. 17, 2016. This car has been a problem with a rattling somewhere in the car. It has been in for service numerous times for the same problem and they haven't corrected it yet.

As of today 12/22/17, the car has been in for service for two weeks and I still haven't gotten it back because they can't find where the rattling is coming from. I believe Lincoln should have replaced this car. I am suppose to have a loaner comparable to my Lincoln and instead they gave me a stripped down Taurus. My salesman and the service person is Tom.

Tom has been keeping me well informed with what is going on with the car but they can not find where the noise is coming from. Leon

0 1

#1444591

Service

Gary Yeomans Ford Loan

Cons

No understanding of my situation

Reason of review

Poor customer service

Loss

$1000

Preferred solution

$1000.00 Back

Oct 11, 2018 PissedConsumer1379442 of Palm Coast, FL

POOR CUSTOMER SERVICE

Gary Yeomans Ford - Cheats and lies, also poor service. not dependable, poor customer service. I was told by Jason Pratt and Gary Boyler the car had a rattle in the frame and they could not repair it and the car will be sent back to Lincoln. THIS WILL BE MY LAST NEW...

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1 comment

Oct 12, 2018 GaryYeomansFordCares #1579171

Leon- We understand that you had complications and concerns with your Lincoln MKC. Up until the date that you terminated your lease with Lincoln Motor Company, Gary Yeomans Ford and their employees went above and beyond to answer your concerns, and ultimately make you happy.

We value you as a customer and always have. With all of that being said, you terminated your lease nearly a year ago. You have waged war against us and our employees through over 30 posted reviews and threats of lawsuits by not telling the whole story. I am writing this to ask you to stop, you have not been a customer of ours for some time.

Please cease from bantering our good name, we are an award winning dealership who has served our community for decades. For some reason t you choose to keep using your retirement time to write poor and false reviews, if you do not stop I will file suit against you for defamation of our name and cyber stalking. If you would like to call me and talk that is fine you know how to reach me. Jeromie Allan GM Gary Yeomans Ford & Lincoln M.

386-262-3707 W.

386-253-6771 E. jallan@anewford.com

0 0

#1379442

Location

Palm Coast, Florida

Service

Gary Yeomans Ford Repair

Oct 02, 2018 PissedConsumer1371533 of Palm Coast, FL

Lincoln MKC, 2016 vin# 5LMCJ3C95GUJ19731.

TODAY file a complaint on their abuse of financial exploitation of a senior citizen. I was told by Jason and Gary Boyler the car had a rattle in the frame and they could not repair it and the car will be sent back to Lincoln. When I called the Lincoln Corp. at...

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2 comments

Oct 12, 2018 GaryYeomansFordCares #1579085

Leon & Loraine, Thank you for taking the time to leave us a review. We truly appreciate your feedback and the opportunity to get better.

However, we were unable to find your name in our database. If you would like to discuss this further, please feel free to reach out to me.

Thank you. Sincerely, Jason Patt 386-295-3205

0 0

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#1371533

Location

Palm Coast, Florida

Sep 15, 2018 PissedConsumer1356522 of Savannah, GA

Elder anuse

1.0

Sold my 93 year old uncle, who was in a wheel chair a new hail damaged Mustang GT. He couldn’t drive and was taken advantage of. He has since passed away and they offered to buy the car back for 32k, he paid 44k and it has 307 miles on it. These guys are crooks!

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1 comment

Sep 17, 2018 GaryYeomansFordCares #1562045

Thank you for your review, your opinion and business truly matter to us. Please give us a call at your earliest convenience so that we can go over your concerns!

Thank you for your patience. Best, Jeromie Allan GM Gary Yeomans Ford & Lincoln M. 386-262-3707 W.

386-253-6771 E. jallan@anewford.com

0 3

#1356522

Location

Daytona Beach, Florida

Service

Gary Yeomans Ford Trade-in

New Reviewer

Aug 01, 2018 Patricia S Tgu

OUTSTANDING SERVICE

I was a former customer of Gary Yeoman Ford and had purchased a Ford F150 last year for my son. When I met with the staff last year I was very impressed on how they took our Kia Sorrento with an upside down balance and absorbed it without adding any additional monies to our new loan. This past week I reached out again and was looking to trade 2 older model vehicles for a used SUV due to orthopedic issues. I couldn't afford a new car or high payments. I made it very clear to the staff my goals and concerns. This is not to mention my credit is not in the best standing due to major health and 2 recent family deaths of my mother and sister. This dealership went ABOVE AND BEYOND at the end of the sale. Luis Pena who is one of the Sales Managers did an OUTSTANDING JOB of getting my husband and us financed into a 2015 Kia Sorrento that is very nice and still looks brand new. I walked out in tears as I have never in over 30 years buying vehicles have EVER had a sale of this sort of service. I still can't cant believe how this dealership took very good care of us 2 times. I have spread the word to my family and friends, and TRUST they will be purchasing their next vehicle from this dealership. Waleid my Salesman did a very good job of dealing with my emotional side and NEVER became lost his patience. His Manager Adrianne did an AWESOME JOB as well. When I walked out the door the night of my shopping she hugged me and said it will all work out you will see. She was so right.. There is not enough words to share how pleased we are and this is NO PAID REVIEW, this is straight from my heart and would have no issues sharing this in person with anyone who is looking for a car. Give them a chance, NO Matter you credit situation, they will work every angel and corner to get it approved without a ton of money down or high interest rate that will financially impact your deal. Good Luck in your next shopping experience and give these people a chance and you won't be dissapointed...

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1 comment

Aug 10, 2018 GaryYeomansFordCares #1537023

Thank you for taking the time to write to us. We are happy to hear you enjoyed your visit with us.

At Gary Yeomans, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for choosing Gary Yeomans & we hope to see you again soon.

0 1

#1318531

Service

Gary Yeomans Ford Trade-in

Reason of review

outstanding customer serivice

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Location	4/5
Website	3/5
Diversity of Products or Services	3/5
Interest Rate	3/5
Warranty	3/5

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