Anonymous
map-marker The Villages, Florida

Fantastic service

I had an issue with my truck under Warrenty and contacted Yeomans Ford. They were as efficient as any dealer Ive ever delt with.

They picked it up at my house, texted me updates and delivered it the next day.

I did not buy this truck from them and they took care of the problem with no problem. I would highly recommend them because this was the type of service you dont get often any more.

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Edana Bzt

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Verified Reviewer
| map-marker Belleview, Florida

Poor customer service

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It sucks. Their fast talkers said be very careful and listen to everything and if youre a woman, be sure to take someone else with you. They took my Cadillac sold me a car at full price which Ive had for a year paid 30,000 for it and now its worth 11,000 so be aware.

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User's recommendation: Don’t even bother

Edana Bzt

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Verified Reviewer
| map-marker Belleview, Florida

Poor customer service

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Updated by user Aug 29, 2024

The sales managers name at the Ocala store is Patience’s. She was very friendly and all smiles, but all superficial

Updated by user Aug 29, 2024

No one has tried to help me. The sales manager at the Gary Yeoman and Ocala told me to come in and they would look at my situation and help me resolve my problem.

She would have three high-level managers there to help me get out of the situation that the Gary Youngman dealership in the villages got me into. That did not happen. They wanted to sell me a car that would have cost me $150 more a month. A car that I did not want.

When they realized I was not going to buy this car, the general manager was very rude. He snatched the papers and told me I wouldn’t get a better deal. Any place else. Patient lied to me.

I tried to call her back two days in a row, leaving messages and a message on her voicemail. She never returned my call.

So yes two dealerships by Gary Yoeman we’re just high pressure sales and not trying to build a relationship for a future return of my patronage or of that of anybody, I know. So buyer beware!

Original review Aug 28, 2024
For one thing when I called customer service no one ever answered the phone. It was busy and I tried calling back 66 times.

So apparently you dont wanna hear what my issue is. Your dealerships suck and your customer service sucks.
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Loss:
$25

User's recommendation: Don’t ever go to Gary yeomans Ford.

Anonymous
map-marker Dunnellon, Florida

Treated right

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Liked the service not much more to say,,...don't like being forced to write more than I wished to thanks

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Edana Bzt

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Verified Reviewer
| map-marker Belleview, Florida

Poor customer service

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You never answered the phone. I called 66 times.

So apparently.you dont care what happened. Your dealership in the villages and your dealership in Ocala suck and so does your customer service

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User's recommendation: Don’t go to Gary Yeomans

David M Xfe

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Verified Reviewer

Sales dept dishonest

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Made a deal on buying a new car over the phone and online, then found out they priced a cheaper car. They texted me sale price offers without the car listed on the paperwork.

Seems shady to me. Also, very poor job communicating with me in a timely manner.

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Pros:
  • Location
Cons:
  • Poor communication

Preferred solution: The car I was negotiating on at price we agreed to

User's recommendation: Look for car elsewhere

Atalay K

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Daytona Beach, Florida

Got scammed

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Contains 2 confidential files for company representatives

BEWARE DO NOT DO ANY BUSINESS WITH THEM. I HAVE ALL THE PROOF AND PICTURES ATTACHED they are SCAMMERS.

ON 1-18-2024 WE SAW AD FOR 2021 HYUNDAI ELENTRA ON THEIR WEBSITE FOR $17.998, When you get there they have different tag price, they went down to $.17.500, I HAD TO LEAVE EARLY LEFT MY WIFE BEHIND WITH BROKEN ENGLISH, SHE DID NOT UNDERSTAND HALF OF THEY SAID AND ENDED UP CHARGING BASE PRICE $20.495. THEY CLAIM THEY HAVE FINE PRINTS ALL THE BOTTOM OF THE AD THEY CHARGE $2500 EXTRA (SCAM) WHEN SHE ARRIVE HOME I SAW THE CONTRACT, I TEXTED SALES MAN HE SENDS ME UNSIGNED OFFER (*SCAM)I WILL ATTACHE PICTURES OF THE TEXT, ASK HIM AND MANAGERS CAN I CANCEL MY CAR RETURN GET MY MONEY BACK BY LAW , NO ANSWER PLAY DUMB. THEY DONT KNOW LAW THEY CLAIM. NEXT DAY THEY CALL ME OFFER ME FREE OIL CHANGE AND INSULTED ME , I OFFERED HIM FREE OIL CHANGE TAKE THE CAR BACK (I LIVE 2 HOURS AWAY FROM DAYTONA, FL)IN JACKSONVILLE,FL.

I TOLD THE MANAGER IF THEY DONT EMAIL ME CANCELLATION FORMS I ILL SEE AN ATTORNEY, RIGHT AWAY HE THREATENED ME BY SAYING IF I INVOLVE ATTORNEY HE HAS NO CHOICE BUT HANG UP, HE BLUFFED ME. I TOLD HIM TO GO AHEAD HANG UP THE PHONE HE WOULD NOT, HE COULD NOT ANSWER ME . I COULD NOT GO ANYWHERE WITH THEM , THEY I TOLD HIM I AM HANGING UP 5 MINUTES LATER. AND HANG UP THE PHONE .

THEY ALSO MADE MY WIFE GIVE THEM, 5 STAR RATING AT THE DEALER (ANOTHER SCAM), THE CAR HAS A DENT AT THE RIGHT DRIVER UPPER PILLAR WHICH I HAD TOLD THEM THEY WOULD FIX NEVER DID.I KEPT ASKING THEM EMAIL ME FORMS STILL NO EMAILS , I HAVE BEEN CHECKING JUNK-SCAM MAIL NOT HING TODAY IS 01-19-2024. I HAVE ALL THE PROOFS THESE ARE SCAMMERS , MAKE TAKE PICTURE OF EACH PAPER EVEN OFFERS FROM BEGINNING , THEY ARE JUST BUYING TIME SO I CANT RETURN THE VEHICLE

View full review
Loss:
$2500
Pros:
  • Advertising
Cons:
  • All

Preferred solution: Full refund

1 comment
Guest

This whole situation is your fault. If you could not stay to work the deal yourself, you should never have went.

Kim C Opy

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Verified Reviewer
| map-marker Miami, Florida

Recent Purchase

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We just purchased a 2023 Lincoln Corsair on 3/7/24 and could not be more satisfied. The level of professionalism, knowledge and kindness of the entire staff is beyond excellent, Our salesman Mike Hanna and sales manager Tony Adaska made the entire experience both enjoyable and fun.

If you are looking to upgrade to a Lincoln Continental I highly recommend this agency. They will not disappoint.

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User's recommendation: By all means, shop here

Jaidin Bbz

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Verified Reviewer
| map-marker Palm Coast, Florida

Wanted to recognize my salesman for a job well done

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Ohm is my salesperson and he did a wonderful job working with me to to find the best Mustang Mach e with all the features and functions that I was searching for. He has a great personality and is a very pleasant person to be around.

He was available 24/7 to answer my questions or take care of any issues that I may have had.

I was very fortunate to have him to work with when purchasing my new Mustang Mach e extended range electric vehicle. The dealership is lucky to have him as one of their sales people.

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User's recommendation: When you get to the dealership ask for Ohm.

tony c Vms

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Verified Reviewer

They tried to rip me off

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Gary Yeomans Ford - They tried to rip me off
Updated by user Jul 30, 2021

The sales manager called me to apologize, and offered to " take care of me " if i ever brought the car to their service dept. So they would not loose my business as well.

I thought about it and agreed. Then some idiot decided to start an argument with me on my B.B.B review. Arguing that my stepfather and i weren't approved for the loan anyways, without even acknowledging ANY of what they did ( not disclosing the lemon, lying to me about the 378XX online price and trying to sell me the used lemon for $2300 over NEW sticker price, lying that the sticker price was 49999 instead of 437XX. ).

And kept trying to argue with me until i texted the sales manager and told him to let that person know that the argument was childish and useless and did not resolve the fact that what they did was WRONG. This in terms lost their service dept. my business as well. Haven't heard anything from them, or Ford corp.

either since.

I have since Purchased a NEW Mustang GT, with a 6k rebate because it was a 2020 model.... So i bought a NEW mustang GT with a HIGHER sticker price for cheaper than gary yeoman's tried to sell me a used LEMON BUYBACK!

Original review Jun 30, 2021
Well i am leaving this review to warn people to never go to this dealership. My stepdad and i tried to co-finance a mustang gt.

We were looking for new but there wasn't much out there with the options we wanted. They showed us a 2019 Mustang GT when i 1st went in with my stepbrother and we couldn't get approved for the amount. (45999). I then went online to search for other used cars and found the same care listed online for 37999.

I inquired about it, they said they would honor the price but that me and my stepbrother weren't approved for that much. I went in with a credit approval with my stepfather a couple days later and re inquired about the mustang and the online price i was told would be honored. They originally said they would. Then came back with paperwork showing the car for 49999, with a $4000 discount because it was a used 2019 with 3k miles.

Out the door price, was over 54k. Payments were a bit over budget but i agreed. Signed the deal and had to wait for them to mail the pkg for my stepfather's wet signature. 2 days later i get the Carfax on the car, which states it was a lemon buyback.

I inquired about it and they explained to me what had been done to the car and said Ford would add 1yr/12k miles to my warranty ( which is standard ford procedure on lemon buybacks, yet they were telling me my bumper to bumper was about to expire to sell me their added protection at time of purchase ), did not offer a discount or anything else. I told them that was an absolute deal breaker and i wasn't paying 797$ a month on a lemon buyback. Today they relisted the car online with a call for price label. With the window sticker which i asked for and they never sent to my email.

Well i now know why they never sent it. NEW TOTAL MSRP ON THE CAR WAS $43735.
View full review
Pros:
  • People seem nice but are fake in the end
Cons:
  • Pricing not as advertised
  • Non disclosure of lemon law
  • Poor service

Preferred solution: Let the company propose a solution

User's recommendation: do not shop there, if you do ask for car's window sticker and carfax before doing anything else.

1 comment
Guest

DOUBLE STANDARDS VERBAL HARRASSMENT IN BLACK AN WHITE PRINT BE WARE IN HOUSE WARRANTY,,, , SERVICE DIRECTOR, WITH ATTITUDE,,,,,,

Brenda S Ksf

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Verified Reviewer
| map-marker Sawyerville, Alabama

Price and condition

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Gary Yeomans Ford - Price and condition
Gary Yeomans Ford - Price and condition - Image 2
Gary Yeomans Ford - Price and condition - Image 3
Gary Yeomans Ford - Price and condition - Image 4
Original review updated Jul 06, 2021

I added pictures. I paid $8966.

For this. And issues with front end . Which I had to take to Chevy to get fixed. They did pay for some repairs.

But you pay for fair value that should include that it runs the way its suppose to. You sell used vehicles they need to be in good condition

Also, service dept guy was a jerk.

Cant fix what I cant see. Because its a Chevy traded in at a Ford dealership.

View full review
Loss:
$8966

Preferred solution: Give car back and go somewhere else

Andy F Rjc
map-marker Auburn, New York

Had an issue with my registration

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Apparently an error was made with my registration when I initially purchased my truck.

All I did was to call my salesman Adrian C. and a few hours later everything was taken care of.

He is well deserving individual.

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User's recommendation: Absolutely

Gordon M Fgu

Interested in pricing on a used vehicle

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Inquired to any additional fees on a used vehicle. Not only was the dealer well above the national average for the make and model of the vehicle, added to the price they are also adding dealers fee and re-conditioning fees. All this equates to is additional profit on the part of the dealer...

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Cons:
  • Additional fees

Preferred solution: An admission on the part of the dealer that there add on fees are not justified

User's recommendation: Pror to purchasing of vehicle from this dealer, inquire as to the additional fees they attempt to collect.

Tracey H Bqk

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Verified Reviewer

Disappointment

I recently purchased a Ford Escape, 2019 in April this year. I was/am surprised that there is a noise coming from the car when I back up.

I called to make an appointment. There are too many challenges. First, I am a teacher, I do not have. up coming days off.

I can only bring the car in after work and I live in Plm Coast. There was a reason I purchased the car in Daytona as opposed to Palm Coast where I live. When I called to make the appointment, I was advised there are no appoints after 2:00. I could bring it in but it would not be able to be looked at until the next day.

I understand that. I would not be able to get a loaner car. That is a problem. I live 25 miles away and still have to live life.

I spoke with Thomas and he could not resolve the issue.

I will take it to mechanic here. I am very disappointed that there was no accommodation, the car has an issue after 4 months of ownership nd there is no one to problem solve.

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Preferred solution: Let the company propose a solution

Anonymous
map-marker Daytona Beach, Florida

Double standards

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swearing double stands be warned finger pointing didnt follow employee handbook,, service director,, ccw on property,,be warned,,

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User's recommendation: watch out,,

2 comments
Guest

DOUBLE STANDARDS,,,,,,,,,,,,,,,,,,,,,,,,,, HOW CAN DEALERSHIP WIN PRESIDENT AWARD, SWEARING FINGER POINTING,, SERVICE DIRECTOR,,,ALL IN EMPLOYEE HANDBOOK, BE WARNED,,

Guest
reply icon Replying to comment of Guest-2024468

By being really good at the actual numbers game

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James I Wxo
map-marker New Smyrna Beach, Florida

Fees UCI

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Horrible experience as I tried to buy a GT Mustang , was promised certain discounts and didnt get them and not only that they added a$ 4000 plus UCI. Anyone know what UCI is ?

Guess what I didnt as they added on this to the car and its called a used car inspection , for over $ 4000?

Are you nuts ! This car has less than 4000 miles , theyre horrible and I will never ever will buy a car again !!

Horrible experience

View full review
5 comments
tony c Vms

Yeah they tried to charge me that fee on a used 2019 mustang gt with 3k miles. What's funny is they added that UCi.

But failed to disclose to me that the car was a lemnon buyback which i found out on Carfax. Top that with them lying to me about the MSRP on the car ( they claimed 49999 and gave me 4K off because the car was lightly used so they were selling it to me for 45999.) Came to find out today when seeing the window sticker that the MSRP was actually 43735.

So they tried to sell me a used lemon, over msrp, and with all their added charges it came to over 54k. INSANE

Guest
reply icon Replying to comment of tony c Vms

THEY DONT FOLLOW EMPLOYEE HANDBOOK,,,,,,,,, SWEARING FROM SERVICE DIRECTOR BARRY KEENE AND IS THIS THE WAY A EMPLOYER TRATS AN EMPLOYEE,, DOUBLE STANDARDS, AND THEY ARE AWARDED , PRESIDENTS AWARD,, , OH, BATTERY IN MY NEW CAR WAS A RECYCLE BATTERY LASTED 5 MONTHS, , A NEW CAR, YA THEY CHECK OUT CARS,,, LOL.WAS CHARGED FOR OIL CHANGE WHEN I HAD MAINTENANCE PKG,ALL IN BLAC N WHITE PRINT,,

Donesha Gpc
reply icon Replying to comment of tony c Vms

What was the outcome?

Guest
reply icon Replying to comment of tony c Vms

What was the outcome?

GaryYeomansFordCares

James, I'm so disappointed to learn of this situation you have described. Please reach out to me directly at (386) 295-3205 and I'll work with you personally in rectifying the issues you experienced. Sincerely, Jason Patt

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About

Summary

Gary Yeomans Ford is Ford, Lincoln and Mazda dealer in Florida. Company has about 800 new cars and trucks in stock. Gary Yeomans Ford can offer such models like Ford E-Series, Ford Escape, Lincoln MKT, Ford Escape Hybrid, Lincoln Navigator, Lincoln Town Car, Mazda2, Mazda3 and many others. Gary Yeomans Ford also provides certified pre-owned Ford Lincoln vehicles. Among the services, the company offers are service, body shop repairs or sales.Gary Yeomans Ford claims that they quote the lowest prices on Ford, Lincoln and Mazda models. Visiting the web site of the company, customer can find commercial sales section with great prices and services for commercial trucks.

Gary Yeomans Ford reviews and complaints

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