Gary Yeomans Ford - GARY YEOMAN FORD
Bought a decked out used 2014 Ford Expedition from Yeoman's. Awesome vehicle.
42K. Got a letter from the general manager several days later saying sorry they could not find us a vehicle. How dumb. 3 months later , the front a/c quit on Sunday.
I called their shop on Monday morning only to be told, it would be Thursday, a week and a half later before they could get us in for repairs. Imagine ,,, Florida, 85 degrees out and no air conditioning in a car that we just bought.?? So I called Coggan Ford in Deland Florida. We set an appointment for the following day.
They did the work and called us by 3 pm to pick the car up. They had also noticed the front brakes were at about 25 percent. Great job on the certified used car *** yeoman.
I added this comment to Yeoman's information and never got a call or e-mail from them. Coggan has my business now.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Let the company propose a solution.
Gary Yeomans Ford Pros: Our salesman and the vehicle.
Gary Yeomans Ford Cons: Unavailability of service and certified inspection on brakes.
Location: 1420 N Tomoka Farms Rd, Daytona Beach, FL 32124, USA
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Comments
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Hello , I am sorry to hear you were not satisfied with your service, but we do appreciate your feedback. Customer service is extremely important to us, and it is always our #1 goal to satisfy our customers.
We would like to look into the incident further please call Jason Pratt so he can personally look into your situation 386-295-3205.
I appreciate that you took the time to visit Gary Yeomans Ford & thank you for your patience. We hope to work with you again in the future Sincerely, Jeromie Allan, GM
Good afternoon. I sincerely hope Mr.
Allen receives this note back to Gary Yeoman's Ford. I did see where my comments were answered shortly after my comments were sent in. I called Mr. Pratt and left a message with my name and return number on his voice mail.
I received no answer.
I cant figure out why they cant follow up with a dis-satisfied customer when they were given the information. I believe their customer service manager should take some lessons on how to follow up.
Good afternoon, I apologize for the delay in returning your call but I"m having trouble finding your message with your contact info in it. Please try calling again to 386-295-**** so we may discuss your issue.
Sincerely,
Jason Patt
POOR SERVICE