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map-marker Daytona Beach, Florida

Gary Yeomans Ford - Car Repair Review from Daytona Beach, Florida

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Gary Yeomans Ford - Car Repair Review from Daytona Beach, Florida
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Mr. Allan,/ Paul Thiel

General Manager

Gary Yeomans Ford/Lincoln

This is to inform you that I have notified the Attorney General in the State of Florida to request to go to arbitration by the Florida New Motor Vehicle Board on my Lincoln MKC, 2016 vin# {{REDACTED}}.

I was told by Jason and Gary Boyler the car had a rattle in the frame and they could not repair it and the car will be sent back to Lincoln.

When I called the Lincoln Corp. at (hidden) ext.#77927 and spoke to Jovanna she actually told me Lincoln wasn't going to do anything as far as helping a long time Lincoln customer by being compensated for the car in any way. And the car had been *** for two years with the rattle in the frame. This is why I am going to arbitration to have the vehicle title branded so it won't get sold to another customer, because of the aggravation again.

On Tuesday the 16th of Jan. 2018 I was notified by text from GARY YEOMANS FORD Tom in service, that the car was ready to be picked up.

when my wife & I arrived on Tuesday to our surprize we saw there were parts laying on the seat & the middle post on the right side was not put together. There was also grease all over the headliner.

Tommy Arena, customer service mgr. & Gary Boyle master technician (SAW ALL THE DAMAGE TO THE CAR). THEREFORE WE DID NOT PICK UP THE CAR.

Leon

TO BUY A LINCOLN FOR A BETTER DEAL SEE BOZARD FORD/ LINCOLN IN ST. AUGUSTINE FL Jeremy Criscione

when my wife & I arrived on Tuesday to our surprize we saw there were parts laying on the seat & the middle post on the right side was not p

when my wife & I arrived on Tuesday to our surprize we saw there were parts laying on the seat & the middle post on the right side was not p

View full review
Loss:
$5000
Cons:
  • Service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

5 comments
Guest

LeoTO BUY A LINCOLN FOR A BETTER DEAL SEE BOZARD FORD/ LINCOLN IN ST. AUGUSTINE FL Jeremy Criscione

Guest

If you're buying a Lincoln don't buy it from Gary Yeoman Service stinks and he won't back up anything with Lincoln you'll get a better deal from another dealer

Guest

When it comes to service and support gary yeomans is not the dealer. I bought my new Lincoln from BOZARD FORD/LINCOL INST AUGUSTINE FL

GaryYeomansFordCares

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to work with you again in the future.

Guest
reply icon Replying to comment of GaryYeomansFordCares

NO FUTURE WITH ME AND gary yeoman lincoln/ ford

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Anonymous
map-marker Palm Coast, Florida

Lincoln MKC, 2016 vin# 5LMCJ3C95GUJ19731.

TODAY file a complaint on their abuse of financial exploitation of a senior citizen.

I was told by Jason and Gary Boyler the car had a rattle in the frame and they could not repair it and the car will be sent back to Lincoln.

When I called the Lincoln Corp. at 888-214-**** ext.#77927 and spoke to Jovanna she actually told me Lincoln wasn't going to do anything as far as helping a long time Lincoln customer by being compensated for the car in any way. And the car had been *** for two years with the rattle in the frame. This is why I am going to have the vehicle title branded so it won't get sold to another customer, because of the aggravation again.

thanks for nothing

Leon & Loraine Kubinski

386-775-****

January 16, 2018

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2 comments
GaryYeomansFordCares

Leon & Loraine, Thank you for taking the time to leave us a review. We truly appreciate your feedback and the opportunity to get better.

However, we were unable to find your name in our database. If you would like to discuss this further, please feel free to reach out to me.

Thank you. Sincerely, Jason Patt 386-295-3205

Guest

On Tuesday the 16th of Jan. 2018 I was notified by text from GARY YEOMANS FORD Tom in service, that the car was ready to be picked up.

when my wife & I arrived on Tuesday to our surprize we saw there were parts laying on the seat & the middle post on the right side was not put together. There was also grease all over the headliner. Tommy Arena, customer service mgr.

& Gary Boyle master technician (SAW ALL THE DAMAGE TO THE CAR). THEREFORE WE DID NOT PICK UP THE CAR.

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Anonymous
map-marker Daytona Beach, Florida

Elder anuse

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Sold my 93 year old uncle, who was in a wheel chair a new hail damaged Mustang GT. He couldn’t drive and was taken advantage of. He has since passed away and they offered to buy the car back for 32k, he paid 44k and it has 307 miles on it. These guys are crooks!
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1 comment
GaryYeomansFordCares

Thank you for your review, your opinion and business truly matter to us. Please give us a call at your earliest convenience so that we can go over your concerns!

Thank you for your patience. Best, Jeromie Allan GM Gary Yeomans Ford & Lincoln M. 386-262-3707 W.

386-253-6771 E. jallan@anewford.com

Patricia S Tgu

OUTSTANDING SERVICE

I was a former customer of Gary Yeoman Ford and had purchased a Ford F150 last year for my son. When I met with the staff last year I was very impressed on how they took our Kia Sorrento with an upside down balance and absorbed it without adding any additional monies to our new loan. This past week I reached out again and was looking to trade 2 older model vehicles for a used SUV due to orthopedic issues. I couldn't afford a new car or high payments. I made it very clear to the staff my goals and concerns. This is not to mention my credit is not in the best standing due to major health and 2 recent family deaths of my mother and sister. This dealership went ABOVE AND BEYOND at the end of the sale. Luis Pena who is one of the Sales Managers did an OUTSTANDING JOB of getting my husband and us financed into a 2015 Kia Sorrento that is very nice and still looks brand new. I walked out in tears as I have never in over 30 years buying vehicles have EVER had a sale of this sort of service. I still can't cant believe how this dealership took very good care of us 2 times. I have spread the word to my family and friends, and TRUST they will be purchasing their next vehicle from this dealership. Waleid my Salesman did a very good job of dealing with my emotional side and NEVER became lost his patience. His Manager Adrianne did an AWESOME JOB as well. When I walked out the door the night of my shopping she hugged me and said it will all work out you will see. She was so right.. There is not enough words to share how pleased we are and this is NO PAID REVIEW, this is straight from my heart and would have no issues sharing this in person with anyone who is looking for a car. Give them a chance, NO Matter you credit situation, they will work every angel and corner to get it approved without a ton of money down or high interest rate that will financially impact your deal. Good Luck in your next shopping experience and give these people a chance and you won't be dissapointed...
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Reason of review:
outstanding customer serivice
1 comment
GaryYeomansFordCares

Thank you for taking the time to write to us. We are happy to hear you enjoyed your visit with us.

At Gary Yeomans, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for choosing Gary Yeomans & we hope to see you again soon.

Margaret K Jce
map-marker Daytona Beach, Florida

Service Dept. Poor Customer Service

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NHTSA Recall 16V-384

Received the recall letter from Ford Motor Co. stating finally the parts were available to replace defective air bags. I scheduled an appointment for Sat. April 21st @ 8:00 am for the repair.

When I arrived Paul in the service department was very rude and unconcerned of my schedule when he told me they didn’t have the recall part to replace the passenger air bag. When my appointment was scheduled I should of been advised at that time.

Then to top off Gary Yeoman’s poor customer service I receive an email the next day stating I missed my appointment and they are sorry they missed me.

Then when I called in to speak to the service manager Gary Boyle I was told he was not available. I left a voice message and it has been 4 hours later with no response.

View full review
Loss:
$100
Cons:
  • Level of service
  • Poor service
  • Management
Reason of review:
Poor customer service

Preferred solution: My time is of value. Whether Gary Yeoman’s thinks so or not.

1 comment
GaryYeomansFordCares

Thank you for taking the time to leave us a review. We are sorry to hear you were not satisfied with your visit but thank you for bringing this to our attention.

Please feel free to reach out to me directly if you would like to discuss this further.

Thank you for your patience. Sincerely, Jason Patt 386-295-3205

Anonymous
map-marker Daytona Beach, Florida

Liars and Cheats!

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provided my company with two F-250s for $96,000. under a suposingly brand new program that was explained to us as a commercial "rental" program, not a lease. was told we can turn in any time. when we tried to turn in, we were slammed with penalties and residual fees. Don't take anything for granted with them...READ THE FINE PRINT!!! The salesman and the sales manager all acted like they never heard of the program before - then they all said, "oh yeah, it's basically a lease, you should have known that" They did anything they could to make the sale and did absolutely nothing when we needed them. We would never have expected that from their commercial division where they are supposed to work closely with contractors
View full review
Loss:
$96000
Cons:
  • Lies and deceit
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

4 comments
Guest

So what you are saying is YOU DIDNT READ THE CONTRACT!! Sorry buddy but you’re not actually out anything.

You agreed to ALL of the terms and conditions in the contract including the fine print. Maybe learn to read better. Nothing that you have described in fees is not in the contract. It doesn’t matter if hat was SAID!

What a court of law is going to do is reference THE CONTRACT!

At the end of the day your signature trumps anything that you say was told to you. You would have to prove they said as you have claimed.

Guest

Mr.Allan, We will be in Daytona Beach on Monday March 5th.to file our claim against Gary Yeoman Ford/Lincoln in small claims court. So anytime on Monday will be fine to meet.

GaryYeomansFordCares

Thank you for your review, your business and opinion matter greatly to us! We would be happy to go over your concerns again in person. Please give me a call to set up a time that will work for you!BestJeromie AllanGeneral ManagerGary Yeomans Ford & Lincoln1420 Tomoka Farms Rd.Daytona Beach, Fl 32124(386) 253-6771(316) 393-3721

Guest

Gary Yeomans Ford - Liars and Cheats!does not stand behind their ford/Lincoln products

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Angelo Ukm

Cheats

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They switched vin numbers on a buyers order just to raise the price on me. I’m the sucker, I know, but I’ll never step foot on their property again. And I’ll make to tell everyone I know how shady they are.
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Reason of review:
Order processing issue
3 comments
GaryYeomansFordCares

Thank you for taking the time to leave us a review. We truly appreciate your feedback and the opportunity to get better.

Please give me a call at your earliest convenience, I am certain that we will make you happy!

Thank you and I look forward to speaking with you soon. Sincerely, Jason Patt 386-295-3205

Guest
reply icon Replying to comment of GaryYeomansFordCares

No thanks. I already called out the salesman and he denied it.

I have paperwork showing exactly what he did. I am beyond shocked that someone would have the heart to do this.

The funny thing is, mullinax caught what they did and told me about it. Shame on you guys!

Angelo Ukm
reply icon Replying to comment of Guest-1461216

I still have not heard anything.

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James Tqq
map-marker Daytona Beach, Florida

A favorable experience.

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I have had reservations in the past about dealing with automobile dealers. I was referred to Gary Yeomans Ford and Tyler Grant in particular. He helped my daughter buy a car and she came away very impressed. So I needed to get away from a poor choice I had made two years earlier dealing with an independent used car lot in Orlando. I met with Tyler and he took the necessary time to find out just what I wanted and how he could do that within my financial capabilities. I ended up with a late model Mazda that I am tickled pink with. The paperwork although extensive was handled professionally by Luis Pena. He was successful in getting a very low interest rate which is what made the whole process workable. In summary, I highly recommend them and will have no problem in referring friends and acquaintances.
View full review
Reason of review:
Fair pricing
1 comment
GaryYeomansFordCares

Thank you for taking the time to write to us. We appreciate your feedback as well as your 4.8 star rating.

We are happy to hear you enjoyed your visit with us.

At Gary Yeomans, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for choosing Gary Yeomans & we hope to see you again soon.

Anonymous
map-marker Daytona Beach, Florida

Leo K

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Gary Yeomans Ford. Don't purchase here unless you want to be lied to, ignored or told to be patient as you have to continually call to follow up with Today I was informed on my 2016 Lincoln MKC Vin#5LMCJ3C95GUJ19731 I was denied by the BBB and the Attorney General because I do not have the car in my possession and their suggestion was to take Gary Yoeman's Ford/Lincoln to small claims court for compensation refund of $5000.00 for selling me a defective vehicle. I had the vehicle for two years and it had a rattle in the frame which they couldn't repair. So hear we come to small claims court. Leon
View full review
Loss:
$5000
Cons:
  • Poor service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

4 comments
Guest

Mr.Allan, We will be in Daytona Beach on Monday March 5th.to file our claim against Gary Yeoman Ford/Lincoln in small claims court. So anytime on Monday will be fine to meet.

GaryYeomansFordCares

Thank you for your review, your business and opinion matter greatly to us! We would be happy to go over your concerns again in person. Please give me a call to set up a time that will work for you!Best,Jeromie AllanGeneral Manager(386) 253-6771

Guest

Williamwould you please tell me your reasoning on why I would not win in small claims court ?????????

Guest

You're not going to win this one for more reasons than I care to elaborate herein.Curious : who advised you to seek $5000 ?Certainly not the Attorney General.And the BBB is a helpless organization whose importance is grossly overestimatedby the misinformed.You didn't state why you no longer have possession of the vehicle, but you can't sue for problems with what is now someone else's property.You may want to try the capital loss on your next income tax if you sold the vehicle for less than you owe, but if it's a repo with charges, you're toast.

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Anonymous
map-marker Daytona Beach, Florida

Customer Service

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Nancy McGoff from Ottawa, Ontario Canada March 4, 2018 For many many years we have dealt with Gary Yeomans, for either service, oil changes, repairs or accessories. All the staff greets you with a smile and are friendly as they speak to you. Their customer service is impeccable. We have had the pleasure of dealing with Marion Shaffer on many occasions. She is a grift to Yeomans! Her knowledge and customer service skills are the best, and she makes sure you leave completely satisfied. Please pass our gratitude, and we would like to say thank you to Marion and see you next year, from Canada. Pat & Nancy
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Reason of review:
Good customer service
1 comment
GaryYeomansFordCares

Thank you for the 4.4 star rating, Nancy! We're so glad you had a great experience with us at Gary Yeomans Ford.

Please let us know if there is anything else we can do for you in the future. Thanks again!

Anonymous
map-marker Daytona Beach, Florida

I had a great experience

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They offered more for my trade in, and that was from photos! They followed through with everything discussed by text. I only found this review site because I googled them to request info about purchasing another. I live 900 miles north of Daytona. They are that competitive
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Reason of review:
Good quality
1 comment
GaryYeomansFordCares

Thank you for the 4.4 star review! We're so glad you had a great experience with us.

At Gary Yeomans, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Please let us know if there is anything else we can do for you in the future.Thanks again!

Anonymous
map-marker Daytona Beach, Florida

My Lincoln MKC, 2016 vin# 5LMCJ3C95GUJ19731

TyFord Motor Company Rating 1 2 3 4 5 Web http://www.ford.com Address 1 American Rd. Dearborn, MI 48126 Contact Alan Mulally Role President CEO and Director Phone (313) 322-**** Fax (800) 392-**** Employees 164,000 Twitter IDs @Ford Leon - 6 d 17 h ago Mr.

Allan, General Manager Gary Yeomans Ford/Lincoln This is to inform you that I have notified the Attorney General in the State of Florida to request to go to arbitration by the Florida New Motor Vehicle Board on my Lincoln MKC, 2016 vin# 5LMCJ3C95GUJ19731. I was told by Jason Pratt and Gary Boyler the car had a rattle in the frame and they could not repair it and the car will be sent back to Lincoln. When I called the Lincoln Corp. at (hidden) ext.#77927 and spoke to Jovanna she actually told me Lincoln wasn't going to do anything as far as helping a long time Lincoln customer by being compensated for the car in any way.

And the car had been *** for two years with the rattle in the frame. This is why I am going to arbitration to have the vehicle title branded so it won't get sold to another customer, because of the aggravation again. On Tuesday the 16th of Jan. 2018 I was notified by text from GARY YEOMANS FORD Tom in service, that the car was ready to be picked up.

when my wife & I arrived on Tuesday to our surprize we saw there were parts laying on the seat & the middle post on the right side was not put together. There was also grease all over the headliner. Tommy Arena, customer service mgr. & Gary Boyle master technician (SAW ALL THE DAMAGE TO THE CAR).

THEREFORE WE DID NOT PICK UP THE CAR. Leon

View full review
Loss:
$5000
Cons:
  • Management
Reason of review:
Damaged or defective

Preferred solution: Full refund

2 comments
GaryYeomansFordCares

Thank you for your review, your business and opinion matter greatly to us! We would be happy to go over your concerns again in person. Please give me a call to set up a time that will work for you!Best,Jeromie AllanGeneral ManagerGary Yeomans Ford & Lincoln1420 Tomoka Farms Rd.Daytona Beach, Fl 32124(386) 253-6771(316) 393-3721

Guest
reply icon Replying to comment of GaryYeomansFordCares

Mr. Allan, We will be in Daytona Beach on Monday March 5th.

to file our claim against Gary Yeoman Ford/Lincoln in small claims court. So, anytime on Monday will be fine to meet.Leo

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Rilan Zvo

from jeff and amber wolbert mike long and jane

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they did a very good job very happy with them cant ask for better people will handle you with very good service and good care .Exceptional employee's,very helpful with any advice or issuse's .I would highly recommend Mike and Jane to any family member's or friend's.will continue to send more people to buy cars from there also they have very good people skills took care of my sisters wanda wolbert and jeanne wolbert also me jeffrey wolbert and amber wolbert one of the best dealers ive ever been to cant ask for any better service they were vary helpful to us
View full review
Reason of review:
Good customer service
2 comments
GaryYeomansFordCares

Thanks so much for stopping by Gary Yeomans! We truly appreciate your business as well as the positive review!

We hope to see you again soon! Sincerely, Jeromie Allan, GM

Guest

This is a complaint website.

Your grammar is horrible.

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Elizabeth Cye
map-marker Daytona Beach, Florida

GARY YEOMAN FORD

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Bought a decked out used 2014 Ford Expedition from Yeoman's. Awesome vehicle.

42K. Got a letter from the general manager several days later saying sorry they could not find us a vehicle. How dumb. 3 months later , the front a/c quit on Sunday.

I called their shop on Monday morning only to be told, it would be Thursday, a week and a half later before they could get us in for repairs. Imagine ,,, Florida, 85 degrees out and no air conditioning in a car that we just bought.?? So I called Coggan Ford in Deland Florida. We set an appointment for the following day.

They did the work and called us by 3 pm to pick the car up. They had also noticed the front brakes were at about 25 percent. Great job on the certified used car *** yeoman.

I added this comment to Yeoman's information and never got a call or e-mail from them. Coggan has my business now.

View full review
Loss:
$250
Pros:
  • Our salesman and the vehicle
Cons:
  • Unavailability of service and certified inspection on brakes
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

4 comments
GaryYeomansFordCares

Hello , I am sorry to hear you were not satisfied with your service, but we do appreciate your feedback. Customer service is extremely important to us, and it is always our #1 goal to satisfy our customers.

We would like to look into the incident further please call Jason Pratt so he can personally look into your situation 386-295-3205.

I appreciate that you took the time to visit Gary Yeomans Ford & thank you for your patience. We hope to work with you again in the future Sincerely, Jeromie Allan, GM

Guest
reply icon Replying to comment of GaryYeomansFordCares

Good afternoon. I sincerely hope Mr.

Allen receives this note back to Gary Yeoman's Ford. I did see where my comments were answered shortly after my comments were sent in. I called Mr. Pratt and left a message with my name and return number on his voice mail.

I received no answer.

I cant figure out why they cant follow up with a dis-satisfied customer when they were given the information. I believe their customer service manager should take some lessons on how to follow up.

Guest
reply icon Replying to comment of Guest-1381022

Good afternoon, I apologize for the delay in returning your call but I"m having trouble finding your message with your contact info in it. Please try calling again to 386-295-**** so we may discuss your issue.

Sincerely,

Jason Patt

Guest
reply icon Replying to comment of Guest-1381022

POOR SERVICE

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Anonymous
map-marker Daytona Beach, Florida

Great Customer Service

Michael Long, my salesman, had a great attitude and put up with my 20+ questions witch such kindness. Michael made my car buying experience stress free!
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1 comment
GaryYeomansFordCares

We are happy to hear you had a stress-free car buying experience with us. At Gary Yeomans, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied.

Thank you for shopping at Gary Yeomans & we look forward to working with you again in the future.

Safe travels. Sincerely, Jeromie Allan, GM